Business Analyst

MTN

Department:
Customer Relations
Location:
Lagos
Job Description:

Business Analyst (Workforce)

* Determine optimal staffing levels for each work shift (customer assistance centres) and assist in day-to-day workforce management based on real-time data
* Proactively monitor and record customer reps adherence to work schedule


Business Analyst (Customer Intelligence)

* Design and develop business, financial and strategy models for management
* Identify necessart applications to create a sinlge source and present the output in any user friendly format agreeable and most suited to parties involved with tools like MS Excel or MS Access, Power-point, Oracle, Business Object, SAP.
* Analyse data gathered by self/ subordinate; review and edit requirements, specifications, business processes and recommendations related to proposed solutions
* Make formal recommendations for implementation of new systems, procedures, or organizational changes as required
* Develop viable change management techniques and follow up with the personnel concerned to ensure successful functioning of newly implemented systems, strategy or procedures.
* Collect, analyse, interpret, and summarise data in preparation for generation of statistical and analytical reports and provide intelligence that supports support business plans/ work schedule and decision-making

Job Conditions: Normal MTNN working conditions.
Reporting To: Care Manager
Required Skills:

•4 years work experience of which 2 years in formal business analysis or consulting
•Experience in project administration/coordination preferably in applicable business area
Others - Business Analyst(Process)
•Knowledge of ITIL or related field
•Knowledge of Microsoft office package.( especially, Visio, Power-Point, Excel)
Employment Status :
Permanent
Qualification:
First degree in a related discipline

This vacancy expires on 11/22/2010